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據多倫多星報報道,許多人在網上購物后如果需要退貨,想象自己可以順利退貨,但事實並非如此。
假如商家在亞馬遜大量退貨,亞馬遜將會給出一封內容如下的信:
Hello,
We’re writing to apologize for the number of issues you’ve experienced with your shipments. Your correspondences with us indicate you’ve required refunds on a majority of orders for a number of reasons.
Through the normal course of business, the occasional problem is inevitable. However, you seem to have had an unusually high rate of problems in your account history.
When unusual account activity such as this comes to our attention, we’ll evaluate each account on a case-by-case basis to determine if additional action is necessary, including closing the account. We’d prefer to work with you to avoid that inconvenience, as we do value your business.
Continued failure to comply with our policies may result in the removal of both your Amazon.com buying and selling privileges.
信基本意思是,由於退貨太多他們希望重新審理買家的賬號,這個時候,不少人賬號經過一再警告和審理后會被取消。
不單止亞馬遜,Sears,Nordstrom和Hudson Bay都有代言人表示,如果退貨太多,那麼買家也許根本不滿意商店的商品質量,因此有可能被取消賬號。
這個取消賬號並非重新建一個就萬事大吉,曾有商家因為搬家忘了改地址,商品不停被退貨,亞馬遜發email通知了全部使用那個收貨地址的家人,表示如果再過分退貨,就不再送貨上門。
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